- YOU'RE INVITED -
THE ULTIMATE CUSTOMER EXPERIENCE WORKSHOP
Watch This Video!
“Today was a game-changer for the growth of my business”
~Mike Cochran

June 5th-6th

Key Biscayne, Miami, FL

June 5th-6th

Key Biscayne, Miami, FL
** ACT NOW **
SAVE $500.00 Before May 24 +
First 10 to Register - HOTEL ROOM ON US!*
Improving Your Customer Experience Isn’t Just A Luxury Anymore, It’s CRITICAL To Your Business Success!
Are you looking to gain a significant competitive advantage over your competitors?

Do you want to lower your lead costs?

Improve your sales efficiency?

Become less vulnerable to price pressure?

If so, then there is just one place to look.
Brian Kaskavalciyan
Your Company's Customer EXPERIENCE.
Customer Experience has NEVER been as important as it is today. 

Today's consumers are judge, jury and in some cases executioner.

Today your company is rated online - whether you like it or not. 

People write about and comment on the experience they had with your company, your product, your people, your customer service, your price... good, bad or ugly, every consumer has a voice.

And this small change has leveled the playing field. Today, a small company only around for a few years, can look, sound and feel better than a well established, much larger company.
You See, All of Your Advertising Is WORTHLESS
Unless, and Until You Get THIS Right!
Why?

Because online reviews have changed the game of business forever... and can make your company - or break it.

Anyone considering your company, will go and see what others had to say about their experience with your company... before calling or buying from you!

In fact, over 90% of people will read reviews about your company before considering working with you and, bad reviews (or not enough reviews) = less leads, higher cancellation rates, price sensitivity and ultimately lower profits!

Today, if you want to have long-term success in this (or any) business you can not accept (or tolerate) the idea of a "satisfied" customer, but instead be intensely focused on creating Raving Fans.

I hear it ALL the time. Everyone wants more referrals. More repeat sales. Of course, there are any number of strategies for getting more referrals and more repeat sales. 

But the basic, underlying, fundamental requirement is an EXPERIENCE that your customers will talk about, brag about, tell a story about. A customer so thrilled that they will take their friend by the hand and BRING them to you! That by definition is a Raving Fan.

You see, Raving Fans will:

📍Go online and write amazing reviews that will inspire trust and confidence in others  - this means higher quality leads, less cancellations and more effective and profitable use of your advertising dollars

📍Come back and buy from you again - this leads to higher profit per customer, lower lead costs and increased closed rates.

📍Brag to their friends, their family, their neighbors about you - so you'll get more referrals!

📍Allow you to charge premium prices - so you can get the margins you need to maximize your profitability, hire the best people, out-market and out-sell your competition.

In today’s world a "satisfied" customer is a liability. Yes, you read that right, a liability.

Sure, you can make money and “get by” with satisfied customers. But, to achieve maximum profitability and maximize your chances for surviving (and THRIVING) the next 10 years, you’ve got to strive for nothing less than Raving Fans.

In home improvement/home service/home remodeling businesses, we can’t rely on our products to WOW our customers.

The key differentiator is the customer EXPERIENCE.

By having a system for delivering your customers an extraordinary experience, each interaction is just another opportunity to impress your customers and give them a story to tell their friends, family, neighbors and co-workers about your business. 

That’s the goal of the “Ultimate Customer Experience” Workshop: to reinvent your business's customer experience so it’s fun and exciting, something your customers will LOVE and want to brag about.

In this fun and interactive small group workshop we will dissect your company's current customer experience processes to uncover flaws and opportunities, then rebuild it from the first interaction through to job completion and beyond.

We will learn from the best companies in the world, like Disney®, Nordstrom®, Zappos®, Apple®, and the Ritz Carlton® - I even have a very special field trip planned for this group.

By the end of the workshop, you will have an entirely new customer experience SYSTEM that you'll be able to take home and implement immediately. 

Make no mistake, the companies that not only survive but THRIVE over the next 10 years will have figured out how to get their customers to promote and sell for them.
HOTEL
Ritz Carlton, Key Biscayne, Miami
The resort sits along the coast of the five-mile barrier island, attracting families, couples, golfers, spa-goers, culinary enthusiasts and meeting planners with its secluded but convenient location and array of offerings.

The hotel is about 30 minutes from Miami International Airport (MIA).

Group rate: $209/night + applicable taxes. Resort fee WAIVED.
Still not sure?

Join me June 5 and 6 and here is just a sample of what you can expect:
  •  There will be a mix of presentation and group exercises. I will lead a guided presentation through the 3 main areas of experiences: pre-purchase, during purchase, post-purchase. 
  •  We will carefully dissect each area. We will identify each customer interaction (“touch point”) and design the ultimate customer experience for that point in the process. Then move to the next. The end result being - how do we get your customers to say “WOW!”. 
  •  We will use feedback, best-practices, ideas, etc. from the group collective (“Mastermind”), along with real-world examples from other successful companies to design this ultimate customer experience. Then tweak and adjust as needed for your business.
  •  Once these areas and “touch points” are identified we will then build the delivery systems. We will create clear outcomes and instructions for your team to follow and implement, so you won’t be stuck having to do all the work yourself!
  •  You will see and work with a mix of examples I have prepared from some of the world’s top EXPERIENCE companies. Companies like: Disney®, Nordstrom®, Zappos®, Apple®, and the Ritz Carlton®. Along with examples, tools and resources that I will be providing.
(For example, did you know that the Ritz Carlton® has what it calls The Ritz Carlton Gold Standards? It includes The Credo, The Motto, The Three Steps of Service, The Basics, and The Employee Promise. What if you were to create Gold Standards for your company? In this workshop you will.)
  •  There will not be any competing companies.
  •  Each participant will have real world experience to contribute to the group
  •  And much more.
Bottom Line: you will walk out with a brand new, exciting, dare I say, fun way of doing business, that your customers will LOVE. 

A system with clear and measurable outcomes. 

You will have a plan, a clear set of outcomes and instructions for getting your Ultimate Customer Experience implemented in your business. 

You will know exactly what “done” will look like. Who will get it done. And you’ll have the written instructions, resources and tools to get it done.

So, if you want a serious competitive advantage over your competition you will join me on June 5 & 6 here in Miami.

The fee to attend is $1,795.00 for the PRIMARY attendee, and just $695.00 for each additional employee you bring. 

However, if you sign up before May 24, you'll save $500.00 off the primary attendee and if you are one of the first 10 companies to register you'll get one free room night on us!

I look forward to seeing you here.

Dedicated to YOUR Success,

Brian Kaskavalciyan
*As a fast action BONUS, the first 10 people to register will get their hotel room at the Ritz Carlton Key Biscayne for June 5 at  no charge.
Watch This Video!
“Today was a game-changer for the growth of my business”
~Mike Cochran

June 5th-6th

Key Biscayne, Miami, FL

June 5th-6th

Key Biscayne, Miami, FL
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